Shop Policies

Our Promise to you

As a customer of The Herb Cupboard, we promise to provide our best possible quality in everything we do, from the smallest of our products to your experience with us as a business.

We value honesty and respect, so we endeavour to make sure that you will receive both during any part of the buying process and in all communications with us.

Our delivery policies:

To our UK audience:

All UK based purchases will be processed withing 2-3 working days from the date of payment. Parcels and packages from our shop will be sent to you via Royal Mail unless otherwise stated or arranged.

Customers are able to choose their preferred delivery at checkout. If you have any queries, please do not hesitate to contact us.

Please also bear in mind any public/bank holidays, or in the event of industrial actions/strikes. Also please bear in mind where items are being shipped to as this may mean that delivery time takes a little longer. Please be aware that we have no control over such things, so please be patient if this occurs.

To our international audience:

At the moment we are an extremely small business. Therefore, we currently only operate within the UK. We understand that this is frustrating, please bear with us while we are in the process of meeting the requirements to be able to provide our products to destinations around the world.

We thank you for your patience and hope to be able to update you with good news soon.

Our Returns/Exchanges Policy

We understand that sometimes things don’t always go as planned. To maintain the hygiene and integrity of our products, we will only accept returns and/or exchanges if the item is faulty or damaged.

We ask that we are contacted within 14 days of delivery, to discuss your concerns and queries. We also ask that an item be returned in its original condition and packaging. It is the responsibility of the buyer for return shipping costs

If an item is to be exchanged we asked for a photographic account of the item and reason as to why an exchange is requested. We will send out a replacement of the same product, or if unavailable an item of equal value will be offered at no added cost to the customer. If the customer wishes to exchange an item for another of higher value, the customer is responsible for the cost of the difference.

Accepted Payment Options

Our shop accepts payments from all major credit and debit cards, as well as PayPal. Our checkout is secure with Stripe and Squarespace. Please see our Privacy Policy for more information.